Posted by Riley | Posted in Uncategorized | Posted on June 2nd, 2009
I’ve always been an advocate of Customer Service. It will propel your business above your competition. Here’s a perfect example. I just moved into a new place yesterday and unpacked all my crap. I go to put my desk together and I’m missing a crucial piece. I can’t find it anywhere and I moved storage places 3 times (long story). So, I’m heated because its my computer desk and I loved it.
So I looked around online to see if I could find any replacement parts without any luck. So I google their company name and find their website and 11pm I proceed to email Z-Line Designs customer service (the maker of my desk) and tell them I would like to order some replacement parts for my specific desk and that I would gladly pay for because I lost the parts.
I wake up this morning to find They offer to ship them to me for free, send me the assembly manual so I can give them the parts number and everything. I promptly reply and not 30 minutes later I have a follow-up email telling me my parts will be shipped within 48 hours and to allow 7-10 days delivery time.
This kind of customer service cannot be beat! I can guarantee that I am know a Z-Line Designs customer for life, regardless of price.
Plus, I found out they sponsor my favorite NASCAR driver, Kyle Busch’s, Nationwide series racecar!